Returns Policy

Under applicable EU laws, Retro Refurbs does not accept returns on any goods made to order. This includes, but is not limited to:

  • Cabinet decals
  • Translites
  • Apron decals
  • Playfield decals
  • Plastic sets
  • Custom artwork
  • Speaker panel covers
  • Makeover kits
  • SideBlades and inside art
  • Virtual pinball artwork
  • Game room decor (canvas prints and posters)
  • All other printed media or vinyl decal products

Please note that as most of our products are made for each customer order, we can not accept returns for unwanted items or if you change your mind. Accurate photos and description of the item are provided here before the sale.

The EU laws under Guarantees and Returns, which you can read on the European Union website here, state:

The 14-day cooling off period does not apply to all purchases. Some of the exemptions are:

  • goods made to order or clearly personalised


The buyer of goods (you) from this website must not purchase any items for games of which:

  • You do not own
  • You have not bought yet
  • You are currently advertising for sale

Retro Refurbs will not cancel orders after payment has been transferred. Orders are a contract between buyer and seller for items to be made as requested.

Orders on this website can be cancelled at any point up until the final checkout step of payment transfer.


Incorrect Products

In the event of incorrect orders being sent, Retro Refurbs will replace and send correct orders at no additional cost to the buyer. Return of incorrect items will be decided on a case by case basis.


Damaged or Faulty Products

Retro Refurbs will replace any items which are faulty or arrived damaged in transit. All shipments are fully insured.

For items damaged or even lost in transit, the cost of replacement items are covered by their delivery insurance and Retro Refurbs will file these claims on the buyer’s behalf.