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Pinsider Robin, along with Pinsider Martijn founded Pinside.com, the largest pinball forum on the internet.  Below Robin discusses Pinside’s approach to moderation on the site, which is a much debated topic.
This Week in Pinball: What is Pinside’s overall approach to moderation of its members?
Robin:  Pinside has a volunteer team of moderators, whose task itis to make sure all user generated content is in line with our Community Rules. This is either content that the moderators come across while reading Pinside themselves, but we also rely on all Pinside members to help out and report transgressionsof our rules via our “report abuse” functionality. After all, with 1,500-2,000 posts made daily (and that’s just the forum, we also need to monitor the Marketplace, our events listing, game ratings, high scores, profile stories etc) we can’t possibly see everything ourselves.
Even with this setup, the main approach is to be “light” on moderation and let the community and the discussion run “by itself”. E.g. when somebody posts something very rude or posts utter bullshit, we hope that other members will step up to point out, address or correct that. We will normally only step in if we really feel it is needed.
It’s very hard to please everybody, but in our decade long experience of running Pinside the above approach seems to work best.
TWIP: There has been some criticism that Pinside “over-moderates” individuals that are critical of manufacturers. How do you respond to that?
Robin:  Well, the question whether Pinside over- or under-moderates really depends on who you ask!
Pinside allows pinheads from around the world to connect and communicate. The main goal is to provide them with a platform to share knowledge,