Frequently Asked Questions

//Frequently Asked Questions
Frequently Asked Questions 2017-07-19T01:03:55+00:00

Got Questions?

If you have questions about anything we do or any product we provide, check to see if the answer is provided here in our handy FAQ before contacting us. If you can’t find answer then please drop us a message and we’ll get back to you as soon as possible.

Decals

No, we do not sell head decals separately. Only full sets are available because this is the most cost effective way to refresh your cabinet, but it also helps to keep everything matching perfectly. No matter how good colors match or how accurate the art is, you will always see a difference between new decals and old, especially on any game 20+ years old.

No, we do not sell coin door decals separately. Only full sets are available because this is the most cost effective way to refresh your cabinet, but it also helps to keep everything matching perfectly. No matter how good colors match or how accurate the art is, you will always see a difference between new decals and old, especially on any game 20+ years old.

No, we do not sell single sides separately. Only full sets are available because this is the most cost effective way to refresh your cabinet, but it also helps to keep everything matching perfectly. No matter how good colors match or how accurate the art is, you will always see a difference between new decals and old, especially on any game 20+ years old.

The best way to apply your new decals is by using the dry method (no water involved). Make sure your cabinet is prepared nicely first, which would involve removal of the old decals, and ensuring any dents have been filled and the surface is sanded smooth. You can then lay down your decals with the backing paper still on. Ensure your alignment is good and then remove about 1-2 inches of backing paper from 1 side of the decal you are applying. Stick this down firmly and then working from the under side, slowly remove the rest of the backing paper, smoothing out as you go. Take it slow and get a friend to help. Once the decal is in place you will need to warm them by going over with a hot air gun or hair dryer. This will remove imperfections and set the adhesive permanently. Use of a soft cloth, like a microbe towel, is recommended to wipe over the surface as you heat the decals.

Yes, but we find this is completely unnecessary and recommend applying them dry with the assistance of a hot air gun for the best quality finish.

For the best finish using our decal product, we recommend using nothing more than a soft cloth, like a microfiber towel, and a hot air gun or hair dryer with high heat setting. An extra pair of hands from a helper is always good too! Using any other tools may damage your decals and void the warranty with us.

It is a vinyl material which is an industrial high-grade product manufactured by Orafol. It is designed for external applications and primarily used on vehicle wraps – trucks, boats, and aircraft. For these applications the material must be extremely tough, and is therefore overkill for a wooden cabinet being kept indoors. The material is guaranteed for 7 years.

We try to keep this as small as possible to ensure you get good alignment. Most of our decals provide 1cm – 2cm of extra space. Big overlaps and bleed are unnecessary and give you extra work when it comes to trimming. A smaller fitting is actually easier to fit.

No. This is a wonderful property of our decal material and major reason why we chose it. By applying heat from a hot air gun or hair dryer, you can completely eliminate any creases or wrinkles. This must be done on the cabinet however. Do not attempt to remove creases while the material is still attached to the backing paper. You will be amazed at how well this works.

No. This is a wonderful property of our decal material and major reason why we chose it. By applying heat from a hot air gun or hair dryer, you can completely eliminate any scratches, marks, indentations and even creases. This must be done on the cabinet however. Do not attempt to remove creases while the material is still attached to the backing paper. You will be amazed at how well this works.

Unfortunately, yes. Our decal material has some amazing properties but rips or holes cannot be repaired. If your decals arrived damaged from being mishandled by the shipping company, you must inform us asap within 7 days. Do not attempt to use the decals.

Ordering

Yes. Please contact us to discuss your order.

Yes, we now accept PayPal!  You can also pay with any major credit or debit card even if you don’t have or want a PayPal account.

Yes we do! All major cards are accepted and processed for us by PayPal. The service they provide is highly secure and offers a streamlined checkout for you as the customer. Please note that none of your payment information is ever shared with us, we only receive the funds and your order.

Yes. Look for the https ‘secure lock’ in the URL bar of your browser window. You can also view our security certificate, provided by Comodo, at the very bottom of every page. All payments are handled externally by PayPal, so we never take or see any of your financial information.

Shipping

Yes. We will ship any of our other products to any location around the world.

You can check on any product by adding it to your shopping basket, then go to the basket page. Here you will find a shipping calculator at the bottom of the page. Just select your country you’ll be given the shipping costs for your particular product.

Yes. All orders are shipped fully insured and tracked. When your order is marked as “complete” an email will be sent to your inbox with the details of the order, the tracking number and link.

This depends on your location and the product you ordered. Items made to order will need a few days of processing (manufacturing). For shipping times, smaller items are usually delivered to most locations around the world within 7-10 days. Larger items, such as cabinet decals, are heavy and take longer. Most countries will receive these anywhere between 10-21 days. Currently, we find Australia takes the longest with an average delivery time of 18 days.

It means we have received your order and your payment. We will now prepare the item(s) for shipping and dispatch. If you ordered a product which is made to order, such as cabinet decals and translites, these will need a few days so you order status will remain as “processing” between 3-7 days before being dispatched and “completed”.

Free shipping is available on orders over £400 GBP. You will qualify for this with 3 sets of cabinet decals. Other items will need larger amounts to qualify. The free shipping discount is automatically applied when the total of your basket exceeds this amount.

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